FAQ

Questions we are commonly asked.

That we have conveniently answered for you.

  • Basics

  • What is Wi-Fi Marketing?

    Wi-Fi Marketing helps you create or grow a marketing program. Everyone expects Wi-Fi when they go out, most businesses simply provide the service and move on, but Wi-Fi Marketing uses your Wi-Fi to help you get to know your guests and interact with them more.

  • How do I sign up?

    The best way to sign up is to fill out our trial form. If you have trouble with the form or if you have further questions you can call our sales department at 1.877.GET.DFLY (877.438.3359)

  • How long is the contract?

    We strongly believe that our platform will bring value to your business, so DragNFly does not lock you into a long-term contract. We earn your business every month.

  • User Experience

  • Splash Page Design Guidelines

    Most devices that view your splash page will be handheld devices, which have a screen size of roughly 320x480 pixels. Assuming that 1/4 to 1/3 of the screen will be taken up by the app or OS interface, we recommend designing imagery and messaging to fit into a 320x320 pixel area. Outside of that 320x320 area, you can set up background colors or imagery to fill in larger screen sizes.

    Larger images take longer to load, so we recommend images under 150KB in size.

    You can view several of our clients' splash pages by going to our portfolio, and clicking on "Click here to view some of our favorite splash pages."

  • What we need to build a splash page?

    In order for us to build a branded splash page we will require the following items from you. All images can be sent as high resolution jpg or png files.

    • Your company logo
    • Background image or colors
    • What information you want to collect (email, postal code, survey questions, etc.)



    You can also customize your page with the following

    • Special messaging or promotions
    • Loyalty program sign-up or sign-in
    • Multiple rotating images
    • Multiple pages so everyone gets a unique experience



    If you've got an idea that's not on this list, let us know and we'll make it happen.

  • What are the different parts of the user experience?

    Splash Page

    The splash page is the first page that your guests will see after joining your Wi-Fi network. This page is where you can get to know your guests by asking for their contact, demographic, or survey information. When auto-connect is enabled (30-day connect period by default) your guests will only see this page once during the set period.

    Post-Connect

    The post-connect page is displayed after your guests accept the terms (and give you any required information) on the splash page. By default, the page is only displayed while a session is being validated, however, we can set the page to remain open for a set time or until your guests click continue. This page is displayed every time a guest connects to Wi-Fi, and you can set multiple pages so your guests see different promotions at different times.

    Redirect Page

    The redirect page can be any page on the web. Usually, this is a Facebook page or your website. This is the final page that a guest is redirected to; once they're here, they are free to browse the web.

  • Installation Guides

  • Access Point Only Installation

    1. Plug one end of the green cable into your modem or network switch; plug the other end into the "Internet/Network" port on the PoE injector.
    2. Plug one end of the white cable into the "Access Point" port on the PoE injector; plug the other end into the "Main" port on the access point.
    3. Plug the power cable for the router and the PoE injector into a standard outlet.
    4. The light on your access point will blink for roughly 30 seconds, then turn blue. If the light remains blue for 30 seconds, you are set. If the light turns white or turns off, please contact 1-877-438-3359 x1 for support.
  • Router and Access Point Installation

    1. Plug one end of the orange cable into port 1 of the DragNFly router (labeled "WAN/INTERNET"; plug the other end into your modem or network switch.
    2. Plug one end of the green cable into port 2 of the DragNFly router (labeled "LAN" or "Access Point"); plug the other end into the "Internet/Network" port on the PoE injector.
    3. Plug one end of the white cable into the "Access Point" port on the PoE injector; plug the other end into the "Main" port on the access point.
    4. Plug the power cable for the router and the PoE injector into a standard outlet.
    5. The light on your access point will blink for roughly 30 seconds, then turn blue. If the light remains blue for 30 seconds, you are set. If the light turns white or turns off, please contact 1-877-438-3359 x1 for support.
    6. If you have more than 1 access point, repeat steps 2-5 for remaining access points using ports 3-5 on the router.
  • Router, Switch, and AP Installation

    1. Plug one end of the orange cable into port 1 of the DragNFly router (labeled "WAN/INTERNET"; plug the other end into your modem or network switch.
    2. Plug one end of the green cable into port 2 of the DragNFly router (labeled "LAN" or "Access Point"); plug the other end of the cable into port 1 of the WiFi switch, labeled "Router".
    3. Plug one end of the access point cable(s) into the correctly labeled switch port (likely labeled "Access Point 1" or labeled for the location of the access point); plug the other end of the cable into the "Main" port on the access point(s).
    4. Plug in the power cable for the router and the switch.
    5. The light on your access point will blink for roughly 30 seconds, then turn blue. If the light remains blue for 30 seconds, you are set. If the light turns white or turns off, please contact 1-877-438-3359 x1 for support.
  • Security

  • Is your guest Wi-Fi safe?

    Yes. We take security very seriously, so we segment traffic to keep guest devices secure from each other, and to keep the guest networks separate from any other devices on your network.

  • Will my ordering tablets be secure on the guest Wi-Fi?

    Yes, but we highly suggest putting them on a separate private network, which we can build for you at no extra cost. Employee devices, ordering and survey tablets, and any other devices that are used every day should be on a private network. This way they won't have to go through the splash page and your usage numbers won't be skewed by non-guest devices.

  • Troubleshooting

  • What should I do if my Wi-Fi isn't working?

    These are some of the most common problems and steps to fix them. If the steps below do not help, please call 1.877.438.3359 ext 1. When calling, please note your location name and any details of your problem (where in your location your issue occurred, how long it has occurred, if it happens to several devices or just one, etc.).

    • If you can't see your Wi-Fi network when searching on your device, it may indicate that your access points are not powered up. If you only lose signal in one area and you know there is an access point nearby, concentrate on that access point.
      • You should check that your access points are firmly plugged into their PoE injectors or switch.
      • You should also check to make sure that the PoE injectors, switch, and/or router are all powered up.
    • If you can see your Wi-Fi signal, but you cannot connect it may indicate a communication issue between your device and the access point.
      • You should forget the Wi-Fi network, then try to connect again. Instructions on how to forget a network can be found in our Forgeting a Network article.
    • If you can connect to your Wi-Fi network, but you cannot get an IP address, it may indicate an issue between your access point and your router (if you have both).
      • You should verify that all cables from the access point to the router are plugged in tightly.
      • You should also verify that your router is powered up.
    • If you can connect to your Wi-Fi and you get an IP address, but you cannot reach a website, it may indicate an issue between the router and the internet.
      • You should verify that your router is plugged correctly into your modem or network switch.
      • You should also make sure that you have gone through the captive portal (splash page) before trying to use any apps. To verify this, open your browser and navigate to any website. If you have not gone through the portal, you will be redirected there.
  • Why can't I just reboot my router?

    When you remove power from your router, it will need several minutes to reboot before your Wi-Fi works again. You could cause a downtime of up to 20 minutes if the proper procedure is not followed.

    Moreover, there could be an underlying issue that a DragNFly support agent could find in the logs, but when your router is rebooted, the logs are cleared, making it much harder to diagnose the issue.

    If you are experiencing Wi-Fi issues, please follow the steps in our First Troubleshooting Steps guide or call 1.877.438.3359 ext 1 for support.

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